Saving
resourcesIf there is anything that does not work as explained in the Help Menu, check first of all, whether your Wings Vioso RX version actually supports the corresponding function. See Versions and Licenses.
Answers to frequently asked general questions can be found in the FAQs.
A Wings Vioso RX update is always recommendable. The current installation file can be found on the AV Stumpfl website under Service - Downloads.
We are sorry to say that the latest version may still contain some known problems and faults that we have not yet been able to resolve. The corresponding information can be found here.
Wings Vioso RX records a number of processes and messages in the log file, so as to allow problem analysis. See Displaying log information.
Problems that are probably caused by your PC can be analyzed by means of the System Info.
For network problems involving your Wings Vioso RX PCs function Statistics and Diagnosis may be quite useful.
In the event of a Wings Vioso RX crash, you can send us a report to analyze the reasons for the crash. See Sending a crash report.
If all the information above should not help to solve your problem, you will find some solutions for typical faults below:
Dongle could not be initialized
EXE presentation does not run - d3dx9_43.dll not found
The Enable Code Dialog keeps appearing every time the program is started
The Basic Version cannot be enabled...
Using Wings Vioso RX without administrator rights
Black monitor upon starting...
General
Some windows or tabs are missing in the program window
Media cannot be imported to the Media Pool...
Objects cannot be shifted any more
Crashes during the presentation
Notebook freezes during presentation
Tracks are missing or are not displayed
There is no image in the screen window ...
Screen always remains square...
Screen windows are not displayed ...
Text does not appear in the screen window
Jerky real time dissolves and movements...
Failure to create display data and thumbnails
Mouse wheel does not scroll as expected....
Options Dialog can't be opened
Access to the project is not possible...
EXE presentation does not run - d3dx9_43.dll not found
EXE presentation does not run - Not a valid Win32 application
Playback
is jerky Saving
resources
Playback is jerky
Optimizing the PC configuration
Audio
Sound is not played back in sync
This format is not supported...
Multi-channel playback is on one stereo channel only...
Sound of a CF Card show is interrupted
Pictures cannot be imported to the Media Pool...
Failure to create display data and thumbnails
Unsharp image during camera movement
Colors of pictures look different ...
Transparent areas of images and videos are not displayed correctly
Pictures were not converted into JPEG format
Picture elements are missing for output of single pictures (Screen shot)
Screen windows are not displayed ...
Video
Media cannot be imported to the Media Pool...
Prohibition signs in the Media Pool...
Transparent areas of images and videos are not displayed correctly
WMV video uses wrong colors...
MPEG 2 video is far too short...
MPEG video creation stops prematurely...
Contrast for MPEG 2 playback too low
Video is not faded out to complete darkness
Pixelated edges during multidisplay playback
Video output freezes or is interrupted prematurely
Picture elements are missing for output of single pictures (Screen shot)
On the client computer Wings Vioso RX does not start at all or only with a delay
Network connection could not be established...
Client files are not transferred
Eliminating image interference such as Tearing
Pixelated edges during multidisplay playback
Remote control unit, mouse and keypad no longer work in Wings Vioso RX
Unsharp image during camera movement
Font cannot be saved during creation of an EXE presentation
EXE presentation does not start - monitor remains dark
EXE presentation does not run - d3d9_43.dll not found
Playback
is jerky Saving
resources
Playback is jerky Optimizing
the computer
CF Card
SC Master or Event Control can't find "Show.ini" on the CF Card
Asynchronous playback with Event Control
Sound of a CF Card show is interrupted
Incorrect jump to a position marker...
No connection to control units following Autostart…
Recording for data and switch objects does not work...
Variables are displayed incorrectly
Control Panel fullscreen mode cannot be terminated...
What firmware version is my Stumpfl control unit?
Further answers to frequently asked questions can be found on the Internet in the Stumpfl user forum, under multidisplays.freeforums.org (Englisch) and on the Stumpfl FAQ page.
Unfortunately, there are a number of problems in Wings Vioso RX which we have not been able to resolve in this version. See Known problems.
if all this has been without success ... Just turn to our Support for help. See Support Function.
See also