No appropriate dongle could be detected

The message No appropriate dongle could be detected! upon starting Wings Vioso RX may be due to four reasons:

    1. The dongle is not or only incorrectly plugged in.

    Solution: Check whether dongle is plugged in properly.

    1. You have entered the wrong enable code.

    Solution: Enter the enable code. Serial number and the enable code of Wings Vioso RX can be found on the back of the Wings Vioso RX box.

    1. You do not have administrator rights for your computer.

    Solution: Configure Wings Vioso RX for your user account. See Using Wings Vioso RX without administrator rights.

    1. The dongle driver is not correctly installed or is incompatible with an old driver.

    Solution: Uninstall all driver components and reinstall the driver.

      1. Remove all USB devices incl. any cordless mouse that may possibly be used by disconnecting their USB plug. After successful operation you can plug in the cordless mouse again.

      2. Double-click SSDCleanup.exe, which can be found on the Wings Vioso RX USB stick in folder Software\Sentinel Driver 7.4.0\Cleanup Windows 32 Bit. When a Windows 64-bit version is used, double-click file SSDCleanupx64.exe in folder Cleanup Windows 64 Bit.

      Attention: Please note that this tool removes all Sentinel dongle drivers. I.e. You may also have to reinstall the drivers for any other Sentinel dongles used on your computer.

      1. Follow the instructions and restart the computer when asked to do so.

      2. Following this start up Wings Vioso RX after which the driver can be reinstalled.