If you have any problems using Wings Vioso RX or if any errors crop up, please send an email to the Support Function. This is how it is done:
In the main menu help click ? and menu E-Mail to Stumpfl Support.
In the E-Mail popping up describe the error and send off your mail.
This way our support team will receive your project file, a log file containing the last editing steps and the initialization file with the current settings in addition to your error description. This information forms a sound basis and ensures that we can provide the best possible help.
How is my Support Mail answered?
Users of Wings Vioso RX with Dongle-protection will receive an answer directly per a-mail.
Users of the Demo Version will receive an answer on the FAQ Forum on our website a few days later, which also provides further additional information.
Users of Wings Vioso RX Basic are not entitled to any support, as this is a free version.
It may also be advisable to look at the Website of the Stumpfl User Team, which hosts a forum with a great number of professional users. For users of multidisplay applications, the English website multidisplays.freeforums.org is a good source of information.
Telephone Support via our Hotline ...is also possible, provided the following preconditions have been met:
You have a Wings Vioso RX license with dongle.
You have sent an e-mail to Stumpfl via the Support Function beforehand.
You cannot solve the problems by carrying out the suggestions received by AV Stumpfl via e-mail.
Our telephone support is available from Monday to Friday from 8.00 a.m. to 10.00 a.m. CET (UTC + 1:00). For inquiries on the phone, always have your 4- or 5-digit serial number available which can be found on your copy protection dongle or in the Wings Vioso RX Info Dialog.